Building a high-performing surgical practice requires more than exceptional clinical skills–it demands strategic staffing decisions and operational systems that enhance patient experience while maximizing practice efficiency. The difference between a struggling practice and a thriving enterprise often comes down to the quality of your team and the effectiveness of your operational workflows.
If you’re considering opening an office, renovating an existing space, building a surgery center, hiring staff, or negotiating contracts, Michael is absolutely invaluable. Michael single handedly saved me months of time and tens of thousands of dollars. His expertise is broad and his knowledge is deep. I’ve worked with a handful of consultants in the past, and Michael is by far and away the most efficient and effective. 10 stars, no question.
Proven Operations Leadership from Manhattan’s Premier Surgical Practice
Michael Shifrin’s role as COO of Manhattan Facial Surgery Suites provides unparalleled insights into high-level surgical practice operations. Managing 18 direct reports, 25 indirect reports, and supporting 4 busy surgeons generating seven-figure annual revenue has created a comprehensive understanding of staffing strategies and operational excellence that translates directly to client success.
Our surgical practice consultants leverage this real-world operational experience to develop staffing solutions and workflow systems that enhance both patient satisfaction and practice profitability from day one.
Operational Workflow Design & Process Optimization
Efficient operational workflows directly impact both patient satisfaction and practice profitability. Our surgical practice consultants design comprehensive systems that streamline patient flow, minimize wait times, and optimize staff productivity while maintaining the highest standards of patient care and safety.
Patient scheduling systems, pre-operative preparation protocols, and post-operative follow-up procedures are strategically designed to enhance both operational efficiency and patient experience. These integrated workflows ensure seamless transitions between all phases of patient care while maximizing practice revenue potential.
Revenue Cycle & Practice Management Operations
Effective revenue cycle management requires sophisticated operational systems that optimize insurance processing, patient billing, and collection procedures. Our operations strategy includes comprehensive training for billing staff, implementation of best-practice collection procedures, and strategic analysis of reimbursement optimization opportunities.
Practice management operations encompass inventory control, equipment maintenance protocols, and compliance documentation systems that ensure smooth daily operations while maintaining regulatory standards and cost control objectives.
Strategic Staffing Solutions for Surgical Excellence
Successful surgical practices require carefully balanced teams that combine clinical expertise, administrative efficiency, and exceptional patient service capabilities. Our staffing strategy encompasses comprehensive role definition, strategic recruitment, and ongoing development programs that ensure your team supports both clinical excellence and business objectives.
Clinical Staff Optimization
Strategic planning for surgical technicians, anesthesia support, and recovery nurses that ensures optimal patient care while maintaining cost efficiency and regulatory compliance.
Administrative Team Development
Comprehensive staffing for patient coordination, insurance processing, and practice management roles that enhance operational efficiency and revenue cycle optimization.
Patient Service Excellence
Development of front desk, patient liaison, and customer service roles that create exceptional patient experiences and support premium fee structures.
Staff Training & Development Programs
Comprehensive Onboarding
Strategic orientation programs that ensure new team members understand practice protocols, patient service standards, and operational expectations from day one.
Ongoing Education
Continuous training initiatives that keep staff current with evolving regulations, best practices, and technology integration while enhancing career development opportunities.
Performance Management
Strategic evaluation systems that recognize excellence, identify improvement opportunities, and ensure consistent delivery of exceptional patient care and operational efficiency.
Technology Integration & Operational Efficiency
Modern surgical practices require seamless integration of electronic medical records, patient communication systems, and practice management software. Our operational strategy ensures staff training supports optimal technology utilization while maintaining workflow efficiency and patient data security.
EMR Optimization
Strategic staff training and workflow design that maximizes electronic medical record efficiency while ensuring accurate documentation and regulatory compliance.
Communication Systems
Implementation of patient communication protocols, internal staff coordination systems, and emergency response procedures that enhance both patient satisfaction and operational safety.
Quality Assurance
Development of continuous improvement systems that monitor patient satisfaction, operational efficiency, and staff performance to ensure sustained excellence and growth potential.
Frequently Asked Questions About Staffing & Operations Strategy
Our staffing analysis considers procedure types, patient volumes, regulatory requirements, and growth projections to create efficient team structures that support both quality care and financial sustainability.
We develop comprehensive onboarding programs covering clinical protocols, patient service standards, technology systems, and practice-specific procedures tailored to your specialty and operational requirements.
Our workflow design balances staff productivity with patient experience through strategic scheduling systems, streamlined processes, and continuous staff training focused on service excellence.
Our relationship includes performance management guidance, continuing education planning, and staff retention strategies that maintain team stability and operational excellence.
We provide comprehensive technology training, workflow modification support, and change management guidance that ensures smooth transitions while maximizing efficiency gains.
Unmatched Real-World Experience in High-Stakes Markets
While many consultants offer theoretical advice, Michael Shifrin brings hands-on operational leadership from one of Manhattan’s most prestigious surgical practices. As COO of Manhattan Facial Surgery Suites–a facility generating seven-figure annual revenue–he understands the daily realities of surgical practice management at the highest level.
This unique perspective allows us to anticipate challenges before they arise, implement solutions that work in real-world environments, and create operational systems that support sustained growth. Our NYC base provides direct access to the nation’s most competitive healthcare market, yet our expertise serves surgeons nationwide.
Ready to Build Your High-Performing Surgical Team?
The foundation of every successful surgical practice lies in strategic staffing decisions and operational excellence that support both clinical outcomes and business objectives. Our proven approach to staffing and operations strategy ensures your practice launches with competitive advantages that attract top talent and deliver exceptional patient experiences.
Contact Shifrin Management Partners today to discover how our comprehensive staffing and operations expertise can create the high-performing team and efficient workflows necessary for surgical practice independence and sustained success.